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Job Summary: The Customer Service Coordinator is responsible for managing customer interactions, addressing their needs, and ensuring a high level of satisfaction with our products and services. This individual will engage with customers through various channels, provide detailed information on products and services, oversee the resolution of complaints or issues, and support company operations through documentation and collaboration with internal teams.
Key Responsibilities:
Customer Service Coordinator Russian speaking
Dubai, DubaiJob Summary: The Customer Service Coordinator is responsible for managing customer interactions, addressing their needs, and ensuring a high level of satisfaction with our products and services. This individual will engage with customers through various channels, provide detailed information on products and services, oversee the resolution of complaints or issues, and support company operations through documentation and collaboration with internal teams.
Key Responsibilities:
- Call Center Operations: Manage incoming calls, offering prompt and precise assistance. Address customer inquiries, provide support regarding products and services, resolve issues, coordinate with other departments, and maintain accurate records and reports.
- Reporting: Compile monthly reports detailing sales figures, call volumes, customer complaints, inquiries, vendor relations, application usage, call quality, and agent performance assessments.
- Corporate Engagement: Generate sales leads, process orders, maintain customer follow-ups, manage payment transactions, coordinate with drivers, monitor stock levels, and handle returns and complaints.
- Application Management: Update product pricing, post on social media platforms promotions, and push notifications within the application. Oversee the addition of new inventory items.
- Order Processing: Facilitate order placements within the application, address related complaints, maintain communication with customers and partner butcheries.
- Logistics Oversight: Prepare logistics reports including renewal processes, fines, sticker distributions, order quantities, and travel distances.
- Procurement: Liaise with suppliers to manage communications and handle forecasting.
- Retail Coordination: Update pricing at co-ops and points of sale, manage item changes and additions, and produce daily reports.
- Social Media Engagement: Handle customer inquiries via social media platforms, contribute to content creation by posting updates and producing video content.
- Minimum 3 years of experience in customer service or a similar role.
- Bachelor's degree or equivalent educational background.
- Proficiency in English.
- Ability to work effectively under pressure.