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French Learning Specialist

Taguig, Metro Manila, Philippines
Job Title:                     French Learning Specialist
Job Location:              Taguig, Metro Manila, Philippines
Job Description:
  • Engage learners through motivational techniques
  • Guide and motivate learners optimally by initiating the communication (Phone/Email/Chat) or responding to requests and queries
  • Develop positive relations while managing your groups of learners
  • Monitor learner engagement to help optimize their learning and achieve study goals
  • Develop and maintain expertise around the company's products/services
  • Champion end user-driven feedback to improve the process, provide visibility over the program and escalate according to procedure
  • Maintaining visibility on actions taken for cross-functional reporting. Keep track of all interactions and report on the same (manually as a first stage)
  • Strong collaboration with the technical support team to share and address account-level issues and follow up of incidence resolution
  • Collaboration with the product team to share and escalate improvement requests
  • Collaboration with customer success management team to confirm goals, proactively report issues affecting account, help with the program management process, escalate and share any “red flags” to be addressed, or success stories
  • Conduct all interactions in a manner that presents the company in a positive light
  • Actively participating in job-related training
  • Assist in the translation of program documents in different languages as required
  • Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree, any field.
  • Required language(s): French
  • Preferably native Filipino but can accept foreign candidates with Permanent Visa
  • At least 1 year(s) of working experience in the related field is required for this position but not required.
  • Applicants must be willing to work in Taguig City.
  • 2 Full-Time position(s) available.
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