The Chief Shared Services Officer for HR, Procurement, and IT is a senior executive responsible for overseeing and managing shared services functions across multiple departments within the organization. 

Key Roles and Responsibilities
Strategic Vision & Leadership:

• Develop and implement shared services strategies aligned with the company's overall goals and objectives.
• Collaborate with department heads to understand their needs and ensure shared services are aligned with business requirements.
• Cultivate a strong, transparent, and collaborative relationship with the Group CEO, providing comprehensive and insightful updates on all aspects of the business.

Service Delivery:

• Oversee the delivery of HR, procurement, and IT services to internal stakeholders.
• Ensure services are delivered efficiently, effectively, and in compliance with relevant policies and regulations.

Process Improvement:

• Identify opportunities for process improvement within HR, procurement, and IT functions. Implement best practices and initiatives to enhance service delivery and efficiency.

Vendor Management:

• Manage relationships with external vendors and service providers.
• Negotiate contracts and agreements to ensure cost-effective and high-quality services.

Budget Management:

• Develop and manage budgets for HR, procurement, and IT shared services functions.
• Monitor expenditures and ensure compliance with budgetary constraints.

Performance Management:

• Define key performance indicators (KPIs) for shared services functions.
• Monitor and evaluate performance against KPIs and implement corrective actions as necessary.

Compliance and Risk Management:

• Ensure compliance with relevant regulations, policies, and standards in HR, procurement, and IT functions.
• Identify and mitigate risks associated with shared services operations.

Technology Integration:

• Collaborate with the IT department to integrate technology solutions that enhance shared services delivery. Ensure alignment between technology initiatives and business requirements.

Key Performance Indicators (KPIs):

• Service Level Agreements (SLAs)
• Percentage of HR, procurement, and IT services delivered within agreed SLAs.
• Cost Saving:
• Percentage reduction in costs associated with shared services functions.
• Process Efficiency:
• Improvement in process efficiency metrics, such as cycle time reduction and resource utilization.
• Vendor Efficiency:
• Evaluation of vendor performance against predefined criteria, such as quality, timeliness, and cost-effectiveness.

Experience, Educational Requirements, and Skill Set:

Years of Professional Experience:

• Minimum of 20 years' experience in HR, Procurement, and IT turnaround strategy, with at least 10 years in senior executive leadership roles.
• Proven track record in managing complex, global operations with multiple subsidiaries.
• Extensive experience in financial management, strategic planning, and operational excellence.
• Possesses executive presence and excellent communication skills.
• Understanding of technology solutions, digital transformation, and agribusiness is a plus.

Education:

• Bachelor’s degree in Business Administration, Human Resources, IT, Procurement, or a related field. An advanced degree is preferred.
• An advanced degree (Full-Time MBA or equivalent from a premier institute) is strongly preferred.

Skills:

• Strong leadership and management skills with the ability to lead and develop a diverse team.
• Strong analytical and problem-solving skills to identify and address operational challenges.
• Excellent communication and interpersonal skills to effectively collaborate with internal stakeholders and external vendors.
• Risk Mitigation: Identification and mitigation of risks associated with shared services operations.
• Ability to think strategically and develop innovative solutions to enhance shared services delivery. Proficiency in project management methodologies to lead initiatives and drive results.
• Knowledge of relevant regulations and compliance requirements in HR, procurement, and IT domains. Strong decision-making and problem-solving capabilities.